Billing

Dusty J

Where do I enter my billing information?

Billing information is managed via the FlōPlan web app. The mobile app is simply used for scanning and linking listing, but does not include billing management due to app restrictions.

What do the scan statuses represent?

  • Payment Processing: Waiting for Payment, if you have not already done so, you will want to enter a payment method for your scans to be processed via the web app.
  • Processing: After submitting a scan successfully, the magic of floor plan technology will begin, you will receive an email when your floor plan is complete.
  • Complete: Your floor plan is complete and ready to upload to your listing.

Who should I contact about issues with my credit card?

Our support team would be happy to help with any billing obstacles you may have! Please send any billing questions to billing@floplan.io and one of our FlōPlan pros will get back to you as soon as possible!